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[业内交流] 货运保险遭遇拒赔,怎么办?

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发表于 2019-5-16 13:11:00 | 显示全部楼层 |阅读模式
我们公司在今年2月初出运了9个木箱的配件到印度,木箱在运输过程中裂开了,里面的配件洒出来了,出现了货损。客户告知了我们这个情况,我们联系了保险公司出险。由于货不在我们手中,联系主要靠客户公司和当地的调查员。昨天邮件得知,保险公司拒赔。
We are the claims agents for the cargo insurers, China Pacific Property Insurance Co.,Ltd. (CPIC).
CPIC have given the captioned claim their careful consideration but are declining liability under the policy.
For a claim to be payable under the policy, the claimant must prove that the damage to the subject-matter
insured is physical, fortuitous, external, and that it was caused by an insured peril during the course of
transit.
Reportedly, 329 pieces of cargoes were found rusted, scratched and bent. However, regardless of our
several requests for delivery documents with damage remarks, no documentary evidence has been
provided to prove that damages occurred during the insured transit due to external fortuity. Furthermore,
cargoes were found packed by the shipper in one layer of plastic film only, which is not sufficient to protect
the cargo from hitting each other during a normal transit. Subject policy does not cover loss or damages
falling under the liability of the consignor.
For above reasons, the cargo insurers are not able to admit liability under the policy on this occasion and
they have declined the claim accordingly.
It is regretted that you may find the outcome disappointing, but as we are unable to assist further, we will
also be closing our files.
The declination on liability is issued based on the facts at present. Cargo insurers reserve the right to
extend or modify this declination in the event new / additional facts or circumstances are brought to light.
可以看出他们拒赔的理由是两个,一个是我客户没有提供书面的证据,另一个说是我们包装本身问题。
他这个里面提到的包装,薄薄的塑料,是内包装,我们在木箱里面是有珍珠棉隔层的,每个配件再用塑料袋包装。一层一层堆在木箱里面,木箱外面还有3道金属包扎带。
请问中国的大神么,有什么高招,或者思路,可以帮助我和我的客户去解决这个事情呢?
        
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发表于 2019-5-16 13:26:00 | 显示全部楼层
第一   你保的是什么条款
第二  你包装是怎样的 有没图片呢
保险公司理赔一般都是按目的地查勘代理的定损报告来的
        
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 楼主| 发表于 2019-5-16 13:39:00 | 显示全部楼层
I. Scope of Cover
This insurance is classified into the following three Conditions-Free from Particular Average (F.P.A.), With Average (W.A.)
and All Risks. Where the goods insured hereunder sustain loss or damage, the Company shall undertake to indemnify
therefore according to the Insured Condition specified in the Policy and the Provisions of these Clauses:
1. Free From Particular Average (F.P.A.)This insurance covers:
(1) Total or Constructive Total Loss of the whole consignment hereby insured caused in the course of transit by natural
calamities—heavy weather, lightning, tsunami, earthquake and flood. In case a constructive total loss is claimed for, the
Insured shall abandon to the Company the damaged goods and all his rights and title pertaining thereto. The goods on
each lighter to or from the seagoing vessel shall be deemed a separate risk.
“Constructive Total Loss” refers to the loss where an actual total loss appears to be unavoidable or the cost to be
incurred in recovering or reconditioning the goods together with the forwarding cost to the destination named in the
Policy would exceed their value on arrival.
(2) Total or Partial Loss caused by accidents—the carrying conveyance being grounded, stranded, sunk or in collision
with floating ice or other objects as fire or explosion.
(3) Partial loss of the insured goods attributable to heavy weather, lightning and/or tsunami, where the conveyance has
China Pacific Property Insurance Company Limited Ocean Marine Cargo Clauses
been grounded, stranded, sunk or burnt, irrespective of whether the event or events took place before or after such
accidents.
(4) Partial or total loss consequent on falling of entire package or packages into sea during loading, transhipment or
discharge.
(5) Reasonable cost incurred by the Insured in salvaging the goods or averting or minimizing a loss recoverable under
the Policy, provided that such cost shall not exceed the sum insured of the consignment so saved
(6) Losses attributable to discharge of the insured goods at a port of distress following a sea peril as well as special
charges arising from loading, warehousing and forwarding of the goods at an intermediate port of call or refuge.
(7) Sacrifice in and Contribution to General Average and Salvage Charges.
(8) Such proportion of losses sustained by the ship-owners as is to be reimbursed by the Cargo Owner under the
of Affreightment “Both to Blame Collision” Clause.
2. With Average (W.A.)
Aside from the risks covered under F.P.A. condition as above, this insurance also covers partial losses of the insured
goods caused by heavy weather, lightning, tsunami, earthquake and/or flood.
3. All Risks
Aside from the risks covered under the F.P.A. and W.A. conditions as above, this insurance also covers all risks of loss
of or damage to the insured goods whether partial or total, arising from external causes in the course of transit.
II. Exclusions
This insurance does not cover:
1. Loss or damage caused by the intentional act or fault of the Insured.
2. Loss or damage falling under the liability of the consignor.
3. Loss or damage arising from the inferior quality or shortage of the insured goods prior to the attachment of
4. Loss or damage arising from normal loss, inherent vice or nature of the insured goods, loss of market and/
5. Risks and liabilities covered and excluded by the Ocean Marine Cargo War Risks Clauses and Strike, Riot
and Civil Commotion Clauses of this Company.
III. Commencement and Termination of Cover
1. Warehouse to Warehouse Clause:
This insurance attaches from the time the goods hereby insured leave the warehouse or place of storage named in the Policy
this insurance.
or delay in transit and any expenses arising therefrom.
for the commencement of the transit and continues in force in the ordinary course of transit including sea, land and
waterway transits and transit in lighter until the insured goods are delivered to the consignee’s final warehouse or place of
storage at the destination named in the Policy or to any other place used by the Insured for allocation or distribution of
the goods or for storage other than in the ordinary course of transit. This insurance shall, however, be limited to sixty
(60) days after completion of discharge of the insured goods from the seagoing vessel at the final port of discharge
before they reach the above mentioned warehouse or place of storage. If prior to the expiry of the above mentioned
sixty (60) days, the insured goods are to be forwarded to a destination other than that named in the Policy, this
insurance shall terminate at the commencement of such transit.
2. If owing to delay, deviation, forced discharge, reshipment or transhipment beyond the control of the Insured or any
change or termination of the voyage arising from the exercise of a liberty granted to the ship-owners under the contract
of affreightment, the insured goods arrive at a port or place other than that named in the Policy, subject to immediate
notice being given to the Company by the Insured and an additional premium being paid, if required, this insurance shall
remain in force and shall terminate as hereunder:
(1) If the insured goods are sold at port or place not named in the Policy, this insurance shall terminate on delivery of the
goods sold, but in no event shall this insurance extend beyond sixty (60) days after completion of discharge of the
insured goods from the carrying vessel at such port or place.
China Pacific Property Insurance Company Limited Ocean Marine Cargo Clauses
(2) If the insured goods are to be forwarded to the final destination named in the Policy or any other destination, this
insurance shall terminate in accordance with Section 1 above.
IV. Duty of the Insured
It is the duty of the Insured to attend to all matters as specified hereunder:
1. The Insured shall take delivery of the insured goods in good time upon their arrival at the port of destination named in
the Policy. In the event of any damage to the goods, the Insured shall immediately apply for survey to the survey and /or
settling agent stipulated in the Policy. If the insured goods are found short in entire package or packages or to show
apparent traces of damage, the Insured shall obtain from the carrier, bailee or other relevant authorities (Customs and
Port Authorities etc.) certificate of loss or damage and /or shortlanded memo. Should the carrier, bailee or the other
relevant authorities be responsible for such shortage or damage, the Insured shall lodge a claim with them in writing and,
if necessary, obtain their confirmation of an extension of the time limit of validity of such claim. If the Insured fails to fulfill
the aforesaid obligations, the Insurer shall not be liable for the indemnity to the loss or damage attributable to such failure.
2. The Insured shall, and the Company may also, take reasonable measures immediately in salvaging the goods or
preventing or minimizing a loss or damage thereto. The measures so taken by the Insured or by the Company shall not be
considered respectively, as a waiver of abandonment hereunder, or as an acceptance thereof.
The Insurer shall not be liable for the indemnity tothe increased loss or damage attributable to the Insured’s failure to
fulfill the aforesaid obligations.
3. In case of a change of voyage or any omission or error in the description of the interest, the name of the vessel or
voyage, this insurance shall remain in force only upon prompt notice to this Company when the Insured becomes aware
of the same and payment of an additional premium if required.
4. The following documents should accompany any claim hereunder made against this Company:
Original Policy, Bill of Lading, Invoice, Packing List, Tally Sheet, Weight Memo, Certificate of Loss or Damage and/or
Shortlanded Memo, Survey Report, Statement of Claim.
If any third party is involved, documents relative to pursuing of recovery from such party should also be included.
If the Insured fails to provide the aforesaid claim documents, the Insurer shall not be liable for the indemnity tothe parts
of the loss or damage which can not be verified due to such failure.
5. Immediate notice should be given to the Company when the Cargo Owner’s actual responsibility under the contract of
affreightment “Both to Blame Collision ” Clause becomes known. Otherwise, the Insurer shall not be liable for the
indemnity to the loss or damage attributable to such failure.
V. Claims Handling
The Insurer shall upon receipt of a claim from the Insured, check and ascertain without delay whether this insurance
covers the loss or damage ,then notify the Insured of the result. Where in the circumstances of complicated claim the
Insurer fails to ascertain the facts within thirty days after receiving the claim and the relevant documents from the Insured,
the Insurer shall discuss and agree on a reasonable claim handling period with the Insured according to the actual situation.
Then the Insurer shall ascertain the facts and notify the insured of the result within this period. Where the loss or damage is
covered by the insurance, the Insurer shall fulfil the obligation of indemnity to settle the claim within ten days from reaching
VI. The Time of Validity of a Claim
an agreement on the amount of indemnity with the Insured.
The time of validity of a claim under this insurance shall not exceed a period of two years counting from the day on which the
peril insured against occurred.
        
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 楼主| 发表于 2019-5-16 13:44:00 | 显示全部楼层
图片有的,不知道怎么上传
        
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发表于 2019-5-16 14:16:00 | 显示全部楼层

QUOTE:原帖由 katze0507 于 2019-5-16 13:39 发表


I. Scope of Cover
This insurance is classified into the following three Conditions-Free from Particular Average (F.P.A.), With Average (W.A.)
and All Risks. Where the goods insured hereunder s ...
我问的是你保险单上你承保的是什么条款
是ALL RISKS吗
你这个贴上是保险条款的具体内容
        
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发表于 2019-5-16 14:17:00 | 显示全部楼层

QUOTE:原帖由 katze0507 于 2019-5-16 13:44 发表


图片有的,不知道怎么上传
点引用
下面就会出现选择文件 你就可以上传啦
        
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发表于 2019-5-16 14:18:00 | 显示全部楼层
楼主这个情况,1,外包装没有遭遇外来的运输风险致损,而仅仅是颠簸货物就受损了,这个在保险条款里很难找到论据来和保险公司索赔
2,这个包装情况,被认定为包装不善,除非楼主能找到这个货物的国家规定的包装标准,而且证明自己的货物符合国标,这样才能有说服力
        
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发表于 2019-5-17 09:59:00 | 显示全部楼层

据推断贵司这份保险应该承保的是一切险,贵司现可以在网上搜下此类产品的国际标准规范的包装方式,如果包装没有问题要和查勘代理沟通,修改查勘报告,包装不符合标准是最主要的争议焦点,至于所需要的单据,要按保险公司流程来办理

        
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发表于 2019-10-11 08:13:00 | 显示全部楼层
这种情况赔付起来比较困难,不过完全拒赔有点过,按照比例赔付还是可以的,货运的20%应该问题不大,建议继续沟通。
专业货运保险,精通处理保险LC,注重细节。欢迎随时咨询。
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