在ebay卖出的第一个产品就得了个负评，6天内成功移除！！！

szroner · 发表于 2011-1-15 23:37:00

2010年12月刚刚在ebay注册了账户，兴冲冲地想大干一场，而且开局大吉，一下子就被一个澳大利亚买家买走了一个产品并很快付款了。但想不到这个买家却给了我一个负评，弄得我现在的分数为-1。这个买家的分数居然也是零分，我非常怀疑对方就是传说中的依靠购买来勒索的骗子。由于这是我的处女单，因此没有理由不高度重视。产品一交到货运公司手中，才被告知他的地址属于边远地区，要额外加收费用，但我还是毫不犹豫二话不说地立刻发货，而且立刻通知他货已寄出。由于没有经验，刊登货物时没有将成交费，刊登费以及贝宝的扣费考虑进去，再加上这笔额外的寄送费，已经令我这一单变成亏本生意了，但还是满怀希望地等待对方给一个好评，在新的一年有一个好的开始。
当货物到达悉尼后，我又通知他货物已到仓库，将很快送到他的手里，本希望用这种随时随刻的贴心服务增加他的好感。谁知他一收到货就立刻说，这个产品似乎是用过的，接着又说这个移动电子产品应该有一个挎包，要我立刻寄给他，当我立刻回信说，这个产品确实没有挎包，而且在我的产品描述中也没有许诺有这种挎包，想不到不一会我的ebay页面就出现了-1。
我先写信给香港ebay的客服人员，提到对方无凭无据，怎可以一口咬定我的产品被用过，而且还要求提供产品描述中没有的配件。但客服人员却说他们对这点爱莫能助，要求我跟这个买家沟通。我写信给买家，试探地问，如果我免费邮寄一个挎包，是否他会修改我的评价。他说会，但又说对我的遥控器也不满意，要我一并解决这个问题。在接下来的沟通中，我提出，从中国邮寄挎包过去耗费太大，不如我退20美元给他，作为对挎包和对遥控器不满意的补偿。信中我非常诚恳地告诉他，这笔交易我已经亏本了，而且我是ebay的新手，这是我的第一单生意，希望他能谅解并尽量帮助我在ebay成长。以下是我的信件内容：
Hi, I am sorry that you are not satisfied with the remote control, I will pay attention to it now. We have been supplying these products to two U.S. ebay resellers, I will immediately make known to them this issue. Regarding the bag, I think the best way is to refund you $20, taking full account of the bag and the dissatisfied remote control,  it will be more expensive if I deliver the bag to you from China. I sincerely ask for your understanding, actually we have already lost money in this deal, because we are the first time selling in ebay, so we forgot to include the $10 final value fee in the price, and later the shipping company said your delivery place belongs to remote area, which cost us extra shipping cost. I would like to hear your opinion. We are a wholesaler in China selling a variety of electronics, I am very hopeful to get your understanding to grow our business in ebay.
想不到他极其冷血地回了以下这封信，请看，这个人的文化极低，一定是澳洲维多利亚省边远地区的农民或土著。这封信的拼写错误极多，英语稍微不好的人根本看不懂：
hi
your offer of $20,it is ridiculos, Im understain you'are new on ebay????,but if you want to be trust do the wright thing ,and send all things,as you should do,Im not nee to be helping you making your business, i want what i thow i was buying,if you losing money, is not may problem,one day you win &the other,you don't,so you know, but trae to be allways honest whith your buyers,so please send me the remote and the bag, becouse im NOT helping you in ebay, like this, and i belive it isin't very good for you and your business,I hope to stop all this e-mail
business,if you want good report do the wright thing,i don't care wat happen to you resellers, in USA,i care wat happen to me, understud.
bye
我查了ebay的规则，发现有这么一条有关买家利用评价进行勒索的条款：
Feedback extortion: A buyer threatens to leave negative or neutral Feedback, or low detailed seller ratings (DSRs) for you unless you provide goods or services not       included in your original listing. 其意思就是要求卖家提供产品描述中没有的服务或物品，否则威胁给予负评。
我把这个买家的信中内容抄给香港ebay的客服人员看，询问这个买家的行为是否触犯了ebay条款，但这些客服都是影帝的嫡传弟子，耍太极拳的功夫炉火纯青，回信总是很客气，一口一个抱歉，对不起，很替我难过，但对实质问题却总是避而不谈，我一共给他们写过三封信，他们的意思无一不是非常含蓄地替买家说话。又说他们管不了澳洲的买家，要我联系澳洲站的客服，但我觉得可能结果都是一样。
事已至此，软的方式已用过了，我准备采用硬的方式，明天就写信给这个人，告知他我会将我们的信件内容贴到ebay的社区论坛上让大家评论，同时写信给澳洲ebay站投诉检举他的不法行为，并根据他的邮寄地址和电话写信给他所在地区的警察局和社区，搞臭他。
不知这么做是否有用？希望在ebay有经验的卖家能够对此事提供建议。另外，请问有没有什么办法可以消除这种负评而且是负分的影响？比如怎样来增加好的评价？另外，我是否可以另外申请一个ebay账户，但关联同一个贝宝账户。希望大家能不吝指教，谢谢。
[ 本帖最后由 szroner 于 2011-1-17 12:19 编辑 ]

舟游大地 · 发表于 2011-1-16 00:52:00

那你这不就成了威胁买家了嘛？

digican · 发表于 2011-1-16 01:38:00

首先非常同情你的遭遇。看来你做外贸批发是老手，但是做ebay零售就是新手。ebay是一个非常不同于其他外贸的一个渠道。因为激烈的竞争，现在做ebay简直就是要步步为营，到处都是你潜在的敌人在暗处，有不少就是我们的同胞。我建议你还是把重点放在你的外贸批发上，找多几个reseller. 如果你可以做小批量的批发，找到好的reseller还是很容易的。
关于你的feedback, 建议你多看看ebay 的help page.http://contact.ebay.com/ws/eBayISAPI.dll?CustomerSupport 。在你做大宗买卖之前，先做小买卖。搞多些free shipping的,先把feedback 做好点。可以block buyers with lower feedbacks. http://pages.ebay.com/help/sell/buyer-requirements.html

rachel.liuan · 发表于 2011-1-16 10:58:00

这种事情很多，楼主你就买个教训吧，不要指EBAY能帮你，除非你不做EBAY

szroner · 发表于 2011-1-16 11:45:00

QUOTE:原帖由 舟游大地 于 2011-1-16 00:52 发表

那你这不就成了威胁买家了嘛？
我这不应叫威胁买家吧？我只是告诉他我要这么做，因为他的行为可能触犯了ebay的法则，字里行间不会透露出要他修改我的评价，难道这也不行？各位的意见呢？

小鱼88 · 发表于 2011-1-16 20:36:00

神州行！我看行！！！你可以把买家ID 公布出来！
[ 本帖最后由小鱼88 于 2011-1-16 20:37 编辑 ]

szroner · 发表于 2011-1-17 12:12:00

这个买家的ID是10*ricochet，我非常确信他是个勒索老手，请将他的名字放进黑名单，以免其它卖家上当受骗。
以下是我在6天内成功移除这个负评的经过，希望能够各位卖家信心和鼓舞。
经过多方写信给香港eBay客服以及跟这个买家沟通无果之后，昨天（1月16日）我同时写信给这个买家和澳洲eBay。信件全文如下：
给买家的信：
I never fear your threat, I just tolerate you previously, but obviously you mistakenly judged my behavior and thought you can exploit more from me, no way!!!!!!
I tomorrow will submit this issue along with your emails to eBay, because you keep pressuring me to provide you a carry bag that was not included in our original product description, so you have already violated eBay’s Feedback extortion rule: A buyer threatens to leave negative or neutral Feedback, or low detailed seller ratings (DSRs) for you unless you provide goods or services not included in your original listing. Besides, you said in your email: “whith my previousy identity we are customers of ebay for few years,..” I will ask eBay to check what your previous identity was, and why you use a new identity. This is because you have committed feedback extortion to other sellers before.
Moreover, I will report to the police in your community as well as inform your town fellows and neighbors about your fraud according to your delivery address and cellphone number, I have stayed in Australia for several years, I know how to do, I will let the police check whether Marc Nolan is your true name, whether you are a professional swindler!
给澳洲eBay的信：
Dear Australian eBay station:
My  eBay ID is: ******, I am reporting a feedback extortion case to you.
Shortly after I registered eBay in last December, an Australian buyer  (ID: 10*ricochet) bought a **** from me. After receiving the product, he had many complaints, which I believe they are just excuses. He first said  the product was second-hand, then he said the product must have a carry bag, we never said it comes with a carry bag in our product description, and soon after he said the remote control is not good…he said in his email: "im waiting for your aunwser about de carry bag, before give you me feedback, on international ebay." But I patiently explain to him that we have never said the product comes with  the bag, he immediately gave me a negative feedback. I wrote to HK eBay, the customerservice staff asked me to contact you, because the buyer registered in Australian Station.  Since he kept  pressuring me to provide a carry bag, which was not included in our original product description, I believe he has violated eBay’s
[color=]Feedback extortion

rule
:
A buyer threatens to leave negative or neutral Feedback, or low detailed seller ratings (DSRs) for you unless you provide goods or services not included in your original listing
.
I have communicated with the buyer, my email is in red below:


Hi, do you mean if I deliver you a carry bag free of charge, you will revise the negative feedback and give me a positive feedback?

      And his reply is in red below:

      hi,we have bay previously others DVD's on line, and all caming wiht carry back,that is way they'are portable,(not to carry,under the arms)and for your information, whith my previousy identity we are customers of ebay for few years,so YES if you send me the carry back of the DVD free, as should be on the first time,Ill reverse my feed back
      thank you
Besides,  please carefully investigate these words in his email above: “
whith my previousy identity we are customers of ebay for few years,..
” Could you please check his previous identity to see why he used a new identity? Is it possible that he committed feedback extortion to other sellers before?
Moreover, in addition to this email from him, you may also check his other emails in his or my messages box, then you can see from the startling and rampant misspells in his emails that this buyer is a very careless, hasty and absented-minded person, therefore can such person's judgment and words be trustworthy?
  I look forward to your reply on this issue, many thanks.
想不到今天上午就收到澳洲eBay的回信，说经过查看，确认我是一个very dedicated member，并认同买家这种行为属于feedback extortion，因此将我的负评立即移除了！！！我刷新了一下页面，这个-1确实消失了！！
澳洲eBay的办事效率真高，而且比香港eBay友善一百倍。这使我想起了多年前从悉尼乘中国国际航空公司的飞机回国的经历，当时行李超重，国航的中方人员无论如何不肯通融，态度始终非常强硬和恶劣，反而是澳方的人员偷偷把手一挥，让我过去。
我虽然是eBay的新手，但做外贸已经有几年了，而且之前一直用国际贝宝收款，从未出现任何纠纷，不知道这是否对我的信用有正面的作用？希望熟悉者能回答一下。谢谢。
[ 本帖最后由 szroner 于 2011-1-17 12:18 编辑 ]

		自动登录	找回密码
密码			立即注册