外贸新手接听电话不要慌
新手一枚，英文水平也很菜，在论坛逛了一圈，总结了下各位前辈关于新手接听电话的常用语，再结合之前自己收藏的在别的地方看到的相关内容，整理好发上来跟大家分享一下，希望对像我这样的新手有所帮助~
接 电 话： 在看到国外电话区号时，第一时间准备好纸笔，方便记录，深吸一口气，保持微笑！
1.礼貌的问候"HELLO",然后"This is xxx speaking"，担心对方一来就叽里呱啦一堆，可以等对方讲完一句时马上插进去说: "Excuse me, may I ask who's calling? 或 May I have your name please?"
没听清对方名字时讲“I‘m afraid I didn't catch your name [ surname姓], Could you say it again or can you spell that, please?”
2.记下对方名字, "XXX, Glad to talk/speak with you”然后问他" Where are you from, please?"
3.接着问“May I help you? 或 What can I do for you? ”
4.若对对方没印象，可问一句"Have you sent the email to me before?"，“When?”
5.听不清对方说话时可说“I‘m sorry, I can't hear you very well, Could you speak up/louder, please?”
信号不好就说：“The line 's bad, could you repeat what you just said, please? ”想要对方讲慢点就说“ Could you speak more slowly, please?”
6.如果对方说的实在听不懂可讲“I'm afraid I didn'tquite catch that或I can't follow you” 可以要求对方解释一下“ I'm sorry, I'm not sure I understand, Would you mind explaining it again?”
7.纠正对方错误时：（举个栗子，重点在句式）
Actually, It's16, not 60.(事实上，是16，不是60）
I'm sorry, but I think there's been a misunderstanding. the payment's due next week, not next month.（不好意思，但我认为这里有点误会，这笔账下周到期，而不是下个月。）
I‘m sorry, but that's not quite right.......(不好意思，不是这样的。。。)
8.确认自己是否理解正确：
“so, if I understand you correctly ... (所以如果我理解正确的话。。。）”
“When you say... do you mean ...?”(你说的..., 是... 的意思吗？）
9.如果你最终担心自己理解和记录的会有所遗漏，那你就说：“I understand what you said, but could you send an email to me to confirm, please?"
或“I'll send an email to you later for confirming”。然后记得问客户是否知道你的邮箱地址.
10.结束时不要忘记加上一句"Thanks for your calling!"
注意：你的语速很重要，如果英语不太好，你就讲慢点，吐词清晰，一来方便对方听，二是他也会有意识的将语速放慢。
欢迎大家来补充，我们共同进步
images/smilies/tongue.gif
我发觉我一接电话就有点激动。
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淡定淡定
新手和客户沟通肯定会紧张
受用了
来自手机客户端
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